Rules

How to set up and use rules for failed transaction in sync.

• Select New rule to create and add a new rule.

  • Edit an existing rule by selecting edit or dubbel click on rule.

  • Mark a rule in list to get option to

    • disable/activate rule.

    • Move rule up or down to set order which rules are handled.

New rule

• Select name of rule in description

• Select when to trigger rule

  • Response:
    Any error: Applies to all errors.
    Error code equals to: Specify error code for the applied rule.
    Error message contains: Specify what message should contain for the applied rule.

  • Transaction:
    Select transaction type from list.

  • Retry:
    On any retry: Rule activates on any retry.
    On first retry: Rule activates only on first retry.
    On second retry: Rule activates only on second retry.

  • Action: Select which action to be called upon.
    Try again: The transaction is tried again.
    Mark as resolved: The transaction is marked as resolved. If selected following can also be set.

    • Set reason to: Select reason of action. (created under menu Sync - Reasons)

    • Use alternative mailing list: Select receiver of notification mail. Notification mail contains info about error message, which rule that where applied and which transaction where handled. (Mailing list is created under menu Sync - Mailing list) Should be mandatory if action “Mark as resolved” is selected.

  • Notification manager: You have possibility to create a event manager that will be executed after resolve or try again.
    

• Rule execution statistic

Each rule saves number of times it has been applied. Statistic is showed in edit rule window as following:

the rule was never applied

the rule was applied only once

the rule was applied X times