How to set up and use rules for failed transaction in sync.
Select New rule to create and add a new rule.
Edit an existing rule by selecting edit or dubbel click on rule.
Mark a rule in list to get option to
Move rule up or down to set order which rules are handled.
Select name of rule in description
Select when to trigger rule
Any error: Applies to all errors.
Error code equals to: Specify error code for the applied rule.
Error message contains: Specify what message should contain for the applied rule.
Select transaction type from list.
On any retry: Rule activates on any retry.
On first retry: Rule activates only on first retry.
On second retry: Rule activates only on second retry.
Action: Select which action to be called upon.
Try again: The transaction is tried again.
Mark as resolved: The transaction is marked as resolved. If selected following can also be set.
Set reason to: Select reason of action. (created under menu Sync - Reasons)
Use alternative mailing list: Select receiver of notification mail. Notification mail contains info about error message, which rule that where applied and which transaction where handled. (Mailing list is created under menu Sync - Mailing list) Should be mandatory if action “Mark as resolved” is selected.
Notification manager: You have possibility to create a event manager that will be executed after resolve or try again.
Rule execution statistic
Each rule saves number of times it has been applied. Statistic is showed in edit rule window as following:
the rule was never applied
the rule was applied only once
the rule was applied X times